I. Equipment & Environment for Home-Based Online Exam
1. What equipment do I need for the home-based online exam?
You need one compliant computer (as the main device) and one smartphone or tablet (as the secondary device). The home-based exam requires dual-mode proctoring: the main device is for answering questions and front-facing monitoring, while the secondary device must be placed at a 45-degree angle behind and to the side of you to record the entire exam process. Please refer to the official “Equipment and Network Requirements” for specific device specs and secondary device placement details.
2. What are the network speed and stability requirements?
A symmetrical upload/download bandwidth of no less than 20Mbps is required, with a system connection speed of no less than 500KB/s. It is recommended to use a wired broadband connection and close all unrelated software and background processes on the exam day. You can use the speed test function within the exam client to verify the connection quality. It is also advised to prepare a backup 4G/5G hotspot for quick switching in case of network instability.
3. Is scratch paper allowed for the home-based online exam?
No. Traditional paper scratch paper, sticky notes, and other paper-based materials are not allowed.
However, the following designated scratch tools are permitted:
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A small whiteboard with an erasable marker.
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Alternatively, place a plain sheet of paper inside a transparent sheet protector and use an erasable marker to write on the surface of the protector.
4. How should the exam environment be set up?
You must take the exam in a private, quiet, and well-lit enclosed room. Your desk must be kept tidy. Taking the exam on beds, sofas, or other non-standard locations is prohibited. Please refer to the official “Exam Environment Setup” guide for detailed arrangement requirements.
II. Software Installation & Testing
5. What software needs to be installed before the exam?
The main device computer requires the installation of the CSCA-designated exam client in advance. The secondary device phone/tablet requires the installation of a designated proctoring app. Specific installation guides and download links will be published simultaneously via the official CSCA registration system and the candidate’s registered email address. Please check your email carefully and complete the installation beforehand.
6. What should I do if I encounter problems during software installation?
If you encounter installation issues, it is recommended to:
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Self-Check First: First, consult the official operation guide and FAQ, and troubleshoot step by step.
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Seek Support: If the problem persists, you can enter the technical support room during the open test platform period for one-on-one assistance. Alternatively, you can submit a screenshot of the problem through the official customer service channel, and we will assist you as soon as possible.
7. Are there platform tests or mock tests before the actual exam?
Yes. We strongly recommend that you participate in the following two key sessions:
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Platform Test: Used to verify whether your basic environment, such as equipment and network, meets the exam requirements.
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Centralized Mock Test: This fully simulates the entire process of the real exam and is an in-depth drill for you to familiarize yourself with the operations and troubleshoot potential issues in advance.
III. Exam Day Procedures
8. How early should I enter the exam system?
Candidates can log into the exam system starting 60 minutes before the exam begins to complete device checks, facial recognition, and identity verification. Entry into the exam system will be prohibited after the exam officially starts.
9. What items do I need to bring on the exam day?
On the exam day, candidates must prepare:
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Original valid ID document.
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Printed Admission Ticket.
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Permitted scratch tools, such as a small whiteboard or paper inside a transparent sheet protector, along with an erasable marker.
Please refer to the “Exam Environment Setup” guide for specific requirements.
10. Can I use a digital ID for identity verification?
No. For identity verification in the home-based online exam, you must use the original physical copy of your valid ID document. Digital copies or photocopies are not accepted.
11. What happens if I forget my Admission Ticket or ID on the exam day?
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The Admission Ticket contains the username and password required to log into the exam system. Without the printed Admission Ticket, you will be unable to log in and take the exam.
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The ID document is used for identity verification. Without the original valid ID document, you will not pass the verification and cannot enter the exam.
The absence of either item will be considered an absence from the exam, and the exam fee will not be refunded. Please ensure you have all items prepared in advance to avoid missing the exam due to omission.
IV. Dealing with Issues During the Exam
12. What should I do if I encounter technical issues during the exam?
You can use the exam client or the proctoring app to call the proctor for assistance. The technical support team and proctors will provide remote assistance online.
13. Can I submit the exam early during the process?
No. All candidates must complete the exam within the stipulated time. The system will automatically collect the exam papers uniformly after the exam ends. Except for sudden health issues or emergencies approved by the chief examiner, submitting the exam early or leaving the testing session without authorization is considered a violation of the rules.
We hope this complete Pre-Exam Preparation Q&A helps you prepare smoothly! Wishing you success in your exam!
